Wednesday, September 24, 2014

We Started Gift-Wrapping… By Accident!

Over the past year, we started gift-wrapping Littlite orders placed on our direct website when requested by the customer. So far, there have only been a couple. We’ve done one birthday wrapping and one for the Holidays.  It’s a pretty heart warming task that allows us to connect with our
customers on a more personal level.

When we received our first request for gift wrapping, we weren’t quite sure what to do. The reason for that being we weren’t even aware that there was an option for gift-wrapping available on our direct website! Maybe it was default on the web page we were using. Or maybe we unknowingly
selected the option to be on the website. Either way, we aren’t really sure how it got there but once we realized it was there, we had fun with it!  Barb, our graphic designer, and myself found some supplies, neatly wrapped the order and stuck a bow on it. We left the handwriting in the personalized greeting card to Rhonda, our general manager. It was decided that out of the three of us, Rhonda had the fanciest handwriting. We all had a blast working together to bring some cheer to the already stunning Littlite.

After sending the gift, I got the chance to speak with the customer of our first gift wrapping on the phone and asked if the recipient of the gifted light had mentioned anything about it. The customer let me know that the recipient was VERY impressed with the personalization we put into it and really loved everything about it. Our first gift-wrapping was definitely a success and not to mention an overall fun experience for us. In fact, we loved it so much, we decided to keep on wrappin’!

Written by: Brianna